Oversized High-Neck Sweater Dress

At Sheenjoy, we are committed to delivering your orders quickly and reliably. All orders are shipped directly from our U.S. warehouse.

Processing Time

• Orders are typically processed and dispatched within 1–2 business days.
• You will receive a shipping confirmation email with a tracking number once your order has been shipped.

Shipping Method & Delivery Time

• Standard U.S. Shipping (Domestic Only): 3–5 business days
  
• All shipments include tracking service, so you can follow your package every step of the way.

Shipping Fee

We offer free standard shipping on all U.S. orders.

Additional Notes

• We currently ship only within the United States.
• Please ensure that your shipping address is correct when placing your order. We are not responsible for delays caused by incorrect or incomplete addresses.
• In rare cases, weather conditions, carrier delays, or holidays may slightly extend delivery times.

We want you to love your purchase. If for any reason you are not satisfied, we offer a 30-day free return policy.

Return Conditions

• Items must be returned within 30 days of delivery.
• Products must be unused, unworn, and in original packaging with tags attached.
• Free return shipping is provided within the U.S.

How to Return

1. Contact us at wholesale@sheenjoy.store with your order number and reason for return.
2. We’ll email you a prepaid return label.
3. Pack your item securely and send it back to our U.S. return center:

📦 Return Address
Sheenjoy
1807 Peck Ave
San Antonio, TX 78210
USA

Refunds

• Once we receive and inspect your return, we will process your refund within 3–5 business days back to your original payment method.
• You’ll receive a confirmation email once your refund has been issued.

Exchanges

If you’d like to exchange an item for a different size or color, please contact us at wholesale@sheenjoy.store